Posts Tagged ‘ERP’

Five Ways You Can Put Your Customers First

Thursday, March 3rd, 2011

Competition is tougher than ever, due in large part to higher customer expectations. After two years of difficult economic conditions—which have left an enduring impression—every dollar you earn will require greater effort and responsiveness. Customers expect as much value as possible for every dollar they part with. Your ability to gain an edge in the market will depend on how well you can connect with your customers and maintain their loyalty.

The stakes are high. For small and mid-sized businesses, long without sufficient CRM capabilities to compete against larger companies, there are resources you can use to succeed. With SAP, you can implement the CRM features you need to protect your customer base and attain profitable growth. This starts with putting your customer first, and here are five ways you can accomplish that:

1. Identify opportunities: customer demand isn’t always obvious. Use your SAP CRM solution to identify cross-sell, up-sell, and upgrade opportunities.

2. Manage your pipeline: don’t let leads fall through the cracks. Increase responsiveness through better tracking and information management, and you’ll ensure that you have the most productive conversations with existing and potential customers.

3. Monitor service levels: look for trends and isolated incidents that could lead to bigger problems down the road and remedy them in advance. Take early action to keep your customers happy and protect your company’s brand.

4. Keep it all in one place: use centrally stored information and functionality to ensure that data is always accessible. Monitor employee performance, spot check business units, and identify opportunities for improved service or additional sales.

5. Get answers fast: use your SAP CRM solution as a knowledge resource. Your customer care team can search for solutions to customer problems, remedying problems directly and quickly. A happy customer keeps coming back.

How to Remain Successful in the Longer Term

Monday, February 7th, 2011

It’s not a secret that running a small business takes a lot of hard work and dedication. During the start up phase of any business, business owners need to wear many hats; sometimes they need to act as expert marketers, accountants, sales professionals and even technicians depending on their business needs.

Although wearing many hats might be necessary when running a small business, I have noticed that business owners tend to spend too much time dealing with everyday operational details, and forget to deal with what really matters: driving their business forward.

As your business starts to grow, you might not be able to take care of all business activities that take place in your company, which is why it is important to use an automated system that allows you to manage your business efficiently and effectively.

Technology leaders like SAP provide integrated software solutions that have been developed specifically for the needs and budget of small and midsize enterprises. Solutions like SAP Business One allow you to integrate all management functions, including financials, sales, customers, inventory and operations.

SAP Business One gives you access to a single version of the truth, alerts and controls so you can monitor all activities and focus on those that really matter. Such automated solutions help you build strong business foundations to ensure that your business will remain successful in the longer term.

Use ERP to Move Your Company Forward

Wednesday, February 2nd, 2011

Everybody’s looking for an edge—probably because they’re so hard to come by. In today’s business environment, it can be challenging to find a competitive advantage. When you do, you can bet it won’t last long. You have to remain vigilant, therefore, always keeping an eye on the market and your business for the opportunities that can propel your organization to the front of the pack. To do this, you need an intimate familiarity with every corner of your company: this starts with your ERP solution.

ERP has typically been a difficult proposition for small and mid-sized companies. The cost and complexity are high—both up front and on an ongoing basis. Thus, an elevated hurdle rate makes target ROI levels tough to attain. Bring the hard- and soft-dollar costs down, though, and it becomes a powerful tool for fueling profitable growth.

With a robust ERP solution, such as SAP Business One, small and mid-sized companies can automate business processes, monitor operations, and optimize their financial supply chains—all of which contributes to wider margins, supports cost savings, and facilitates strategy execution. Further, the data collected enables carful and continual analysis based on the specifics of your company. You can learn more about what works and where your company could improve in order to gain additional advantages.

SAP Business One is designed for small and mid-sized businesses, offering important, integrated ERP functionality without the attendant cost and complexity. With implementation taking as little as six weeks, it’s possible to accelerate savings and returns while minimizing business disruption. In the end, you get a framework for maintaining a competitive advantage through continual improvement … without having to invest disproportionately or set unrealistic ROI objectives.

Business Bucket List for 2011: Migrate to an ERP Solution

Tuesday, January 4th, 2011

Since 2010 was officially the end of the great recession, most of us are returning to our routines with high expectations, new bucket lists and action plans to develop throughout 2011.

At the beginning of each year, small and mid size businesses have plans to increase their revenue, generate employment, improve customer service, lower costs, gain new clients, and become more competitive. After a few difficult years, most of us have our eyes on 2011, but if we want to make our goals a reality, we need to look back and re-evaluate our business operations, centralize information and embrace change.

Having critical business data stored under various systems, and managing vital business processes manually is one of the biggest mistakes SMEs make. When daily business processes are not disciplined and automated, it is hard to provide good customer service, close books, take smart and timely decisions, control inventory, and other important functions.

In order to build strong foundations for future success, migrating to an ERP solution should be the top priority in your business bucket list. A flexible ERP (Enterprise Resource Planning) system helps you improve operational efficiency by seamlessly integrating your entire business across financials, sales, customer service and operations.

Most mid and small size businesses still live under the traditional perception that ERP is too complicated and expensive, and stick to conservative methods that impact their profitability, productivity and ability to respond to competitive pressure. The truth is that ERP solutions like SAP Business One have been designed to fortify your business and to help you turn your goals into realities. Don’t think of ERP as a costly expense, think of it as an investment that is guaranteed to help you grow your business and increase your profit.


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