Increasing Customer Engagement, Satisfaction and Loyalty with Mobility
Tuesday, January 4th, 2011According to a recent report by Forrester Research, only 1/3 of businesses have a clearly defined mobile strategy. However, the research also showed that 70 percent of firms will increase their mobile budget in 2011, with one in four companies doubling or tripling their mobile budget.
Firms said mobility is seen as a way to increase customer engagement, satisfaction and loyalty, not generate direct revenues. Over half percent of firms see increasing customer engagement as their number one mobile goal.
So what is going to drive the take up of mobile solutions in 2011 and beyond?
Research suggests that giving users access to business applications and business processes is the key area that will drive adoption of mobile devices inside small and medium businesses – this is really when the next wave of adoption will be seen.
Mobile email and calendaring is already the number 1 usage of mobile devices but once end users have access to their line of business applications such as those from SAP, businesses will really begin to see the return on investment from equipping their people with iPads and iPhones as well as other mobile devices from vendors such as Microsoft and RIM.
Already users of the SAP solution for small and midsize businesses, SAP Business One, can have access to these solutions with SAP offering the mobile application for SAP Business One as a free download from the Apple App Store for professional users of SAP Business One.
Access to workflow approvals, customer and inventory information as well as rich graphical reporting from Crystal Reports are all features of the new mobile application and when paired with the mobile business intelligence tools from SAP Stablemate BusinessObjects, small and midsize organizations can really begin to profit from these devices.
Users of the SAP solution for small and midsize businesses, SAP Business One, are already enjoying the benefits of the mobile application that was designed just for them. With this free application available from the Apple App Store, SAP Business One users can access workflow approvals, customer and inventory information as well as rich graphical reporting from Crystal Reports.






